Shipping policy
At ELLIOTT WESTON, we are committed to delivering fresh New Zealand seafood to our customers worldwide with fast, safe, and transparent shipping services. Below is our detailed shipping policy for your reference.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. We arrange packaging and shipment promptly to shorten your waiting time and ensure you receive your fresh seafood in the best condition.
2. International Shipping & Delivery Time
We provide reliable international shipping services to global customers. Standard international delivery generally takes 7–14 business days, depending on your destination country, local logistics efficiency and customs clearance progress. If you need faster delivery, you can choose the expedited shipping option during checkout for priority shipment arrangement.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on the total weight of your order and your delivery address. The exact shipping fee will be clearly displayed on the checkout page before you complete payment.There are no hidden fees for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or handling fees formulated by your local customs authority. These additional charges are the recipient’s responsibility. We recommend that you check your local import regulations and relevant charging standards before placing an order to avoid unexpected costs.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt high-strength, shockproof and fresh-keeping professional packaging materials, which can effectively protect the products from extrusion, damage and leakage during long-distance transportation and maintain the freshness of New Zealand seafood. For high-value orders, we provide optional shipping insurance at checkout to bring you extra shipping protection and a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and products upon receiving the goods. If you find package damage, leakage, severe deformation or abnormal products, please take photos as evidence, refuse to sign for the parcel, and contact our customer service team immediately.
If you find product quality problems or defects after signing for the parcel, please contact our support team within 48 hours after delivery. We will verify the problem as soon as possible and provide targeted solutions such as return, exchange or compensation in accordance with the actual situation.
7. Customer Service Support
If you have any questions about order processing, shipping progress, customs clearance, freight charges or after-sales problems, our professional customer support team is always ready to help you. Please feel free to contact us via email or phone, and we will reply and solve your problems in a timely manner.
Thank you for shopping with ELLIOTT WESTON!
We keep optimizing our global logistics system to provide every customer with faster, safer and more reliable fresh seafood shipping service.